FAQ
When will my order ship?
Our current processing time can always be found in our announcement header at the top of all pages and in your order confirmation email. Typically our processing time is 2-3 weeks; however, during sales it can be longer.
Can I return or exchange?
Due to the nature of the items, items cannot be returned or exchanged. If there is an issue with your order, please do not hesitate to contact us.
Can you combine orders to save on shipping?
Due to the processing of orders, we cannot accommodate combined shipping requests at this time.
Can I cancel my order?
If you would like to request a cancelation to an order it must be made within 24 hours of placing the order. After 24 hours the order cannot be canceled or refunded.
Can I change my address?
You are responsible for providing an up-to-date shipping address. If an item is not delivered because of an inaccurate shipping address, a full refund is not guaranteed.
Will there be additional fees when I get my order?
Customers are responsible for any VAT, customs and import taxes that may apply upon receiving package. We are not responsible for any customs delays.
International Buyers
There can be delays in tracking and items held up in customs. Please be patient as your package is processed through the US and your country's customs clearance. Buyer is responsible for any and all customs fees and other taxes on their package. We will not alter the value of your order for you on customs forms or mark as a gift in order to evade customs charges. Customs forms will reflect the cost of the item(s).
Can I return my order?
All sales are final. Returns are not currently eligible.
My order was damaged, what can I do?
Please inspect your package upon arrival & contact us immediately if anything is defective or missing. You have 7 days to make a claim. We will gladly replace or send out missing items.
Have more questions that aren't covered here?
Send me an email at support@letterstoapollo.com and Ill gladly help you!